Service Team

SERVICE TEAM
Farmington
 

Brief: Service Team-Service Line is responsible for preparation of orders in an accurate and aesthetically pleasing manner. Able to read order tickets properly. Able to work efficiently with graceful urgency. Responsible for dining room, bathroom, service frontline and backline cleanliness.

Compensation:

• $15/hr minimum
• 401K Benefits
• Discounted Gym Membership - VASA
• Employee Events and Parties
• Free Meal per Shift
• 50% Employee Discount on Non-working Days

Duties/Responsibilities

• Providing great customer service
• Knowledgeable on active promotional discounts
• Assist with menu questions
• Input orders and print tickets
• Processing transactions
• Selling beverages, desserts and extras (bread, etc.)
• A strong knowledge of the menu, ingredients, allergy guidelines, and meal preparation
• Good understanding of loyalty rewards program
• Table number knowledge
• Stocking/Maintaining beverage and dessert display and back up inventory
• Reading tickets thoroughly
• Highlighting desserts and beverages on tickets
• Answering phones/taking phone orders
• Food running when needed
• Curbside delivery when needed
• Providing great customer service
• Neatly and accurately preparing plates
• Reading prep lists
• Prep list item completion
• Refilling cold side megatop
• Refilling hot side steamwell
• Refill salad megatop
• Taco toasting
• Restocking greeter area (pens, highlighters, tape, tray liners)
• Assist with silverware(polishing/rollups)
• Continual wiping down service line (Steamwell and Mega Tops a must)
• Bussing dining room & cleanliness
• Bathroom cleanliness
• Support other staff members
• Informing leaders of any low items in greeter area
• Completion of applicable checklists items in 7-tasks
• Cleaning greeter and service line areas

Requirements:

• Correct and full uniform during all shifts
• Great communicator
• Great customer service skills
• A positive attitude and ability to work well under pressure with all restaurant staff
• Able to work in a standing position for a long period of time.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to work in a busy restaurant environment.
• Restaurant experience is a plus.

Reports To: Lead Service Team, Supervisor, Assistant General Manager, and General Manager